Need a Little Help?
Hatchkin Support
Our team is happy to help! Contact us below or
browse our frequently asked questions.
Come Say Hi!
Follow Hatchkin on social media for the latest news, updates, and magical adventures!
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Contact Us
Have a question, need help, or want to share feedback?
Send us a message and we’ll be in touch!
Frequently Asked Questions
How do I hatch my Hatchkin?
First, choose a physical or digital Hatchkin egg. After your purchase, open your claim link or scan your QR code and follow the hatching steps. Once your companion is revealed, you can start caring for them, playing mini-games, and exploring together!
Where do I redeem my code?
Open the claim link in your email, or scan the QR code on your physical Hatchkin. It takes you to the game to hatch your companion. An emailed claim and the QR in the same shipment unlock the same Hatchkin.
Open HatchkinCan I buy a digital Hatchkin?
Yes! Choose Digital Hatchkin in the Shop. After payment is confirmed, your claim QR code and link are delivered by email. There is no physical shipment, and every digital egg contains one surprise companion.
Visit the ShopWhen will Wave 1 be released?
Follow our community channels for Wave 1 news and release announcements. The first collection introduces eight different Hatchkin, each with their own personality and a whole world to explore.
I need help with my order.
Your confirmation email and order page contain your order details. You can also sign in to see orders connected to your account. For more help, use the contact form and choose Orders & shipping. Include your order number so we can find it.
View your accountHow do I send feedback?
We’d love to hear your ideas! Use the contact form and choose Feedback & ideas to share your thoughts, suggestions, or something you think could be better.
Share your feedback
